Return & Refund

We cherish your satisfaction. However, due to the fragile nature of handcrafted vegetable candle holders:

• Eligibility: Returns or exchanges are accepted only if the product is broken, cracked, or severely damaged during transit.

• Requirement: Customers must provide an unboxing video taken immediately upon receiving the package as valid proof.

• Timeframe: Please notify us within 48 hours of delivery.

• Artisanal Disclaimer: Since each piece is handcrafted, minor variations in color or natural wax textures are not considered defects. These nuances are what make your Shopterrain piece truly one-of-a-kind.